You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. If the address on your government-issued photo ID doesn’t match the address on the package label, make sure to bring an alternative ID with a matching address. Give them to the team member and sign for your package. On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery.īring the door tag or tracking number and a government-issued photo ID to your pickup location. See a list of estimated delivery time windows for all of your shipments customize views and reports access tracking documents and images and send notications to recipients via email.

If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts. Manage up to 20,000 active shipments, without having to enter individual FedEx tracking or reference numbers. By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).You will get specific information about your missed shipment and your available delivery options. Through the app by downloading the FedEx ® Mobile app and scanning the barcode on your door tag.EST) Email: U.S./Canada/Mexico Border Customer Service : 1.800.249. FedEx Trade Networks Customer Contact Center (8:00 a.m. To learn where your package is being held, you’ll need to track your package.įirst, you’ll need to find where your package is being held. FedEx Express FedEx Ground Customer Service: 1.800.GoFedEx 1.800.463.3339: Small Package / Envelope Inquiries: International and/or domestic air and ground package service (less than 150 lbs).You’ll need to bring your tracking number, government-issued photo ID, and your door tag number.FedEx will hold your package for up to 7 days for both FedEx Ground ® service and FedEx Express ® service before it’s returned to the shipper. You’ll get a tracking number for each individual package, plus a master tracking number if you ship them all at once.If the address on your ID doesn’t match the address on the package label, you’ll also need to bring an alternative form of ID.If your name doesn’t match the name on the package label, you’ll need the tracking number.Your notification type will depend on whether your phone number was added to the shipping label and/or if you’re using the FedEx Delivery Manager ® app. You’ll receive a text, automated phone call, or email. When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. I requested my package to be held for pickup at a FedEx location.

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